FAQ

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

• What type of hotel is Petit Palace Plaza España?

  The Petit Palace Plaza España is a historic building that follows the typical architectural style of early 20th-century Madrid. When staying in its rooms, you'll experience a unique blend of modern amenities with an atmosphere that evokes another era. Don't let its modern facade deceive you!

• What category does Petit Palace Plaza España belong to?

  Petit Palace Plaza España is a 4-star hotel located in a beautiful vintage building, a refined Pet-Friendly hotel with family rooms and a jacuzzi in the heart of Madrid, yet away from the hustle and bustle of Puerta del Sol.

• Who is Petit Palace Plaza España oriented towards?

  Petit Palace Plaza España is ideal for a complete stay whether it's a family trip, a romantic getaway, a business visit, or with friends.

• Is Petit Palace Plaza España suitable for families with children?

  At Petit Palace Plaza España, if you're traveling with family, we offer amenities such as bathtubs, cribs, bottle warmers, bunk beds with safety bars, ensuring a comfortable stay for you and your children at all times.

• What are the check-in and check-out times at Petit Palace Plaza España?

  At Petit Palace Plaza España, check-in starts at 2:00 PM, and check-out is at 12:00 PM. We offer the possibility of late check-out on Mondays and Sundays until 3:00 PM. Please inquire at the reception for availability.

• Is it possible to check in earlier than the designated time at Petit Palace Plaza España?

  If you need to check-in early at the Petit Palace Plaza España, please check with the reception to verify room availability.

• Can you stay in Petit Palace Plaza España after checking out?

  You can enjoy the lobby of Petit Palace Plaza España or take the opportunity to shop while we take care of your luggage in our storage.

• If I arrive early at Petit Palace Plaza España, can I enjoy the facilities?

  If you arrive early at the hotel, you can enjoy the common areas until your room is ready. Thank you for choosing to stay at the Petit Palace Plaza España.

• Can I store my luggage before check-in or after check-out at Petit Palace Plaza España?

  At Petit Palace Plaza España, we handle your luggage upon arrival and check-out, allowing you to fully enjoy the city without worries.

• Does Petit Palace Plaza España serve a buffet breakfast?

  Start your day in a peaceful and bright atmosphere while enjoying the delicious buffet breakfast at the Petit Palace Plaza España. A spacious area with a large buffet and a variety of options for the whole family.

• Are there dining options available for people with food intolerances at Petit Palace Plaza España?

  At Petit Palace Plaza España, you'll enjoy a varied breakfast with homemade sweet preparations and healthy dishes. We also provide gluten-free options for celiacs and adapted foods to meet dietary restrictions, such as allergies or intolerances, ensuring a healthy and safe diet for all the family.

• Does Petit Palace Plaza España have a restaurant?

  At Petit Palace Plaza España, we don't have a restaurant for lunches or dinners. However, we'd be delighted to recommend a wide selection of charming restaurants where you can savor the delicious cuisine of Madrid.

• Is breakfast complimentary at Petit Palace Plaza España?

  Our breakfast is included in the room reservation, and you can also choose to book without breakfast at Petit Palace Plaza España.

• What are the breakfast hours at Petit Palace Plaza España?

  At Petit Palace Plaza España, we serve breakfast from Monday to Friday from 7:30 am to 10:30 am and on weekends until 11:00 am.

• Are cots available in the rooms at Petit Palace Plaza España?

  Enjoy comfort for your baby at Petit Palace Plaza España, with cribs available for a restful stay. We provide comfort to the whole family, whether requested during the booking or upon arrival at the hotel.

• Does Petit Palace Plaza España offer laundry service?

  At Petit Palace Plaza España we offer laundry services, contact reception to learn about delivery times and additional costs.

• What types of rooms does Petit Palace Plaza España have?

  Find at Petit Palace Plaza España rooms tailored to your needs and group size, from doubles, triples, and quadruples with views to quintuples and sextuples for a comfortable stay.

• Are there safes in the rooms at Petit Palace Plaza España?

  Your safety and peace of mind are paramount. That's why all rooms at Petit Palace Plaza España come with a safe at your disposal.

• Are hairdryers available at Petit Palace Plaza España in the rooms?

  In every bathroom at Petit Palace Plaza España, you'll find a hairdryer available for your convenience.

• Are there minibars or refrigerators in the rooms at Petit Palace Plaza España?

  All our rooms at Petit Palace Plaza España include a minibar so you can keep your drinks and snacks at the right temperature.

• Is Petit Palace Plaza España a pet-friendly accommodation?

  We're a pet-friendly hotel at Petit Palace Plaza España! Your dog or cat is welcome to stay with you during your visit.

• Are pets allowed in the rooms at Petit Palace Plaza España?

  Your pet can stay in the same room at Petit Palace Plaza España so you can both enjoy your stay together.

• Is there a cost for accommodating pets at Petit Palace Plaza España?

  When booking directly on the official Petit Palace Plaza España website, your pet stays for free. If booked through other platforms, there's an additional charge of €25 per stay for your pet.

• What pet services does Petit Palace Plaza España offer?

  Petit Palace Plaza España offers amenities for your pet: a bed, water bowl, and food bowl.

• In what languages is reception attended at Petit Palace Plaza España?

  At Petit Palace Plaza España, we assist you in Spanish, English, French, Italian, and Portuguese.

• What services does Petit Palace Plaza España offer at reception?

  At Petit Palace Plaza España, our hotel reception is available 24 hours a day. Right there, we provide complimentary bicycles for you to explore Madrid on two wheels. Additionally, we offer flexible check-out times on Sundays and Mondays until 3:00 PM, luggage storage, and a 24-hour service of coffee, tea, and water, among other services.

• What is the smoking policy at Petit Palace Plaza España?

  At Petit Palace Plaza España, we maintain a smoke-free environment, smoking is prohibited in both rooms and common areas.

• Is Petit Palace Plaza España a hotel committed to environmental sustainability?

  Committed to the environment, at Petit Palace Plaza España, we implement programs for energy efficiency, water conservation, waste reduction, and sustainable purchasing.

• Do the rooms at Petit Palace Plaza España have free Wi-Fi?

  Wi-Fi connection at Petit Palace Plaza España is free and available in all common areas and hotel rooms.

• What parking options does Petit Palace Plaza España offer?

  We don't have private parking at Petit Palace Plaza España, but we offer discounts at a nearby parking facility. Inquire at reception for more details.

• Are there accessible rooms for people with disabilities at Petit Palace Plaza España?

  Petit Palace Plaza España is adapted for people with reduced mobility. If you have any specific disability or particular needs, it's advisable to contact the hotel directly to ensure they can meet your requirements before making a reservation.

• Are there discounts for returning guests at Petit Palace Plaza España?

  Just by registering for The Tripster Club, you can already enjoy a 10% discount at any of our ICON Hotels and PETITPALACE HOTELITY. Enjoy high-speed connectivity throughout the hotel, and if you need to change your reservation, you can do so at no cost. Keep accumulating more than 1 enjoyed reservation to level up and continue benefiting from Tripster Club perks. By the way, enjoy a complimentary bottle of water upon arrival! I want to be a Tripster